What this means for you
If a DualSense button does not respond, misses presses, registers twice or stays pressed, the fault may be mechanical, contact-related or on the board.
In the workshop we first look at the symptoms and the actual condition of the device, instead of starting work blindly.
If this sounds like your case, the practical next step is to bring the device in or send photos on Viber so we can clarify what follows.
Before bringing in the controller, use our Stick Drift Test to check both sticks, the buttons and L2/R2 directly in your browser.
Why it matters
If a DualSense button does not respond, misses presses, registers twice or stays pressed, the fault may be mechanical, contact-related or on the board.
The goal is to catch the real cause early, before a small fault turns into damage to another component or an unnecessarily expensive repair.
What we check in the workshop
We test every input and inspect the mechanism, membrane, flex cable, contacts and board around the affected button.
After the inspection, we explain what is worth doing, what can wait and what would not make sense for the condition of the device.
What you receive as information
After repair, all buttons are tested for reliable response without missed or repeated commands.
You get a clear explanation before work starts. We do not include home visits; the customer brings the laptop or computer directly to the workshop.
How we handle it
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01
Bring or send the PS5 DualSense controller without the console.
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02
We test every button and identify the affected area.
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03
We clarify the suitable repair after inspection.
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04
We perform a final test of every controller input.
FAQ
Do I need to bring the PS5 console?
No. The PS5 DualSense controller is enough for diagnosis and repair.
Do you repair the D-Pad, L1 and R1?
Yes. We inspect face buttons, the D-Pad, L1/R1 and system buttons according to the symptom.
What will the price be?
The price will be added later and depends on the affected button and the actual fault found during diagnosis.
Is the controller tested after repair?
Yes. We test all buttons and the main controller inputs before return.